1. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and PayPal for a secure and convenient checkout experience.
2. What is your ordering process?
Ordering is simple and takes only 4 quick steps:
Select your favorite items and add them to your cart.
Enter your billing and shipping information.
Select your preferred shipping method.
Review and complete your checkout.
3. Can I change or cancel my order?
12-Hour Grace Period: You can request changes (size, color, address) or a full cancellation free of charge within 12 hours of placing your order.
After 12 Hours: Once this window has passed, your order enters our automated production system and can no longer be modified or canceled.
How to: Please email us immediately at [email protected] with your order number.
4. When will I receive my tracking number?
As our items are custom-made and printed on demand, it typically takes 3–5 business days for a tracking number to be generated. You will receive an automated email with tracking details the moment your product is shipped. If you haven’t received info after 7 business days, please contact us.
5. Why hasn’t my tracking status updated?
Tracking information may not reflect immediate progress once the label is created. Please allow 24–48 hours for the carrier’s system to update. If your status hasn’t changed for over 10 days, contact us at [email protected], and we will investigate further.
6. My order says “Delivered” but I haven’t received it.
First, please check with neighbors or your local post office. Occasionally, carriers scan items as “Delivered” 1–2 days before the actual arrival. If you still cannot locate your package after 3 days, email us and we will assist you in tracking it down.
7. What if my order is defective, the wrong size, or incorrect?
We stand by our quality! If you receive a flawed product or the wrong item, please email us at [email protected] with:
Your order number.
Photos of the product and the shipping label. We will review your claim and send out a replacement free of charge once approved.
8. What is your Return & Refund Policy?
We offer a 30-day return window for defective or incorrect items. Because our products are made-to-order, we generally do not accept returns for “change of mind” or incorrect size selection by the customer. Please review our full Refund & Return Policy for details.
9. I haven’t received my refund yet. What should I do?
Check your bank account or credit card statement again.
Contact your financial institution; it typically takes 3–5 business days for a refund to officially post after we process it.
If you’ve done this and still haven’t seen the credit, please reach out to us at [email protected].
