ORDER CANCELLATION & CHANGE POLICY

Effective Date: January 17, 2026

At VinaHomesVilas, we strive to process and fulfill your orders as quickly as possible. Because many of our items are custom-made or printed on demand, we have established a strict window for modifications to ensure efficient production.

1. THE 12-HOUR WINDOW

You have exactly 12 hours from the time of purchase to request a cancellation or make changes to your order details. This includes modifications to:

  • Item specifications (Size, Color, or Quantity).

  • Shipping Information (Recipient name and delivery address).

Please Note: Once this 12-hour window has passed, your order automatically enters the production and packaging phase. At this stage, we are unable to stop, change, or cancel your order.

2. HOW TO REQUEST A CHANGE OR CANCELLATION

To ensure your request is handled within the eligible timeframe, please contact our support team immediately:

  • Email: [email protected]

  • Subject Line: [URGENT] Cancellation/Change Request – Order # (Your Order Number)

3. CASES NOT ELIGIBLE FOR CANCELLATION

We cannot accept cancellation or modification requests in the following circumstances:

  • Expired Deadline: Requests made after 12 hours from the time the order was successfully placed.

  • Production Status: The order has already been manufactured, printed, or packaged.

  • In Transit: The order has been dispatched and is currently handled by the shipping carrier.

  • Additional Items: If you forgot to add an item to your order, please place a new separate order. We cannot add items to an existing transaction for security and billing reasons.

4. ADDRESS CORRECTION POLICY

Providing a complete and accurate shipping address is the customer’s responsibility.

  • Correction Period: You may update your shipping address by emailing us within the 12-hour window.

  • Liability: After 12 hours, the order is finalized with the address provided at checkout. VinaHomesVilas will not be held responsible, and will not offer refunds or replacements, for orders delivered to an incorrect address or returned to the sender due to customer error.

5. CONTACT INFORMATION

For all inquiries regarding order status or changes, please reach out to us:

VINAHOMESVILAS

  • Address: 1570 Cedarbrook Rd, West Sacramento, CA 95691, USA

  • Email: [email protected]

  • Support Hours: Mon–Sun: 9:00 AM – 5:00 PM (PT)